Refund & Cancellation Policy

1. Eligibility for Refunds

We offer a full refund or exchange within 30 days of your purchase date, provided the item is unused, in its original packaging, and in the same condition that you received it. To be eligible for a refund, you must provide a valid proof of purchase (order number or receipt). Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for a refund.

2. Non-Refundable Items & Exceptions

Several types of goods are exempt from being returned or refunded. These include:

• Perishable goods such as food, flowers, or custom products.
• Digital downloads, gift cards, or software that has been unsealed.
• Intimate or sanitary goods, hazardous materials, or flammable liquids.
• Items on final sale or marked as "clearance" are considered non-refundable.

If you are unsure whether your item is eligible, please contact our support team before initiating a return.

3. Cancellation Policy

You may cancel your order for a full refund within 6 hours of placing it, provided the order has not yet been processed or shipped. After this window, we cannot guarantee a cancellation. To request a cancellation, please email us immediately with your order number and the subject line "CANCELLATION REQUEST". Once an order has been shipped, our standard return policy applies instead of cancellation.

4. How to Initiate a Refund or Return

Follow these steps to complete your refund request:

1. Contact our support team at refunds@yourdomain.com with your order number and reason for return.
2. You will receive a Return Merchandise Authorization (RMA) number and a return shipping label (if applicable).
3. Pack the item securely in the original packaging, include your RMA number inside the box, and ship it to the address provided.
4. Once we receive and inspect your return, we will send a confirmation email and process your refund within 5-7 business days.

5. Refund Processing Time & Method

Approved refunds will be credited back to your original method of payment. Depending on your bank or credit card issuer, please allow an additional 3-10 business days for the credit to appear in your statement. If you paid via PayPal or other digital wallets, funds will be returned to the same account. We do not issue refunds in cash or by check unless required by local law.

6. Shipping Costs for Returns

If the return is due to our error (wrong item sent, defective product), we will cover the return shipping costs. For all other returns (e.g., buyer's remorse or ordering the wrong size), the customer is responsible for paying return shipping fees. Original shipping charges are non-refundable unless the return is due to our mistake. We recommend using a trackable shipping service for returns over $50 as we cannot guarantee we will receive your returned item without tracking.

7. Late or Missing Refunds

If you haven’t received a refund after the stated timeframe, please first check your bank account again, then contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us at refunds@yourdomain.com with your order details and we will investigate immediately.

Contact for Refund Inquiries: For any questions regarding returns, cancellations, or refunds, please open a ticket via our support portal or call us during business hours.